# When you need a refund.

> Support reviews refund requests. Incorrect charges and unused paid funds are checked against the actual transaction.

Simple Fire team · 2026-10-13

## Payments and credits

Your balance history distinguishes your payments, subscription charges and promotional credits. Promotional bonuses are not money you paid and cannot be withdrawn as cash. Contact support if any transaction is incorrect.

Available methods, amounts, fees and payment terms are shown before payment. Refund requests are reviewed by support; creating a request does not automatically transfer funds.

## When to contact us

Contact us about a duplicate or incorrect charge, missing top-up, unavailable paid access or a request to stop using the service. Pausing a schedule or removing TikTok does not itself submit a refund request.

Unused paid funds and the remaining access term are reviewed against the transaction, service provided and applicable law. We do not impose a blanket no-refund rule or an arbitrary penalty. Any legally permitted expense deduction must be justified and supported.

## Submit a request

Create a billing ticket in the dashboard or contact @simpleboostsupport. Include your profile, date, amount, transaction reference and reason. For an uncredited top-up, provide payment confirmation without a full card number or unnecessary personal details.

TikTok passwords, one-time codes, cookies, CVV and wallet secrets are not needed. We verify the profile owner and may need to confirm the payer for an external payment.

- [@simpleboostsupport](https://t.me/simpleboostsupport)

## How a request is reviewed

Support checks the payment, credit and charges, then provides a decision, amount calculation and next steps. The ticket and replies remain in your dashboard. Applicable legal requirements determine review and refund deadlines; processing by a bank or provider may take additional time.

Approved refunds of real funds are sent to the original method where possible. Service balance credit does not replace a cash refund without your agreement or a legal basis. Repeated requests for the same transaction do not produce duplicate refunds.

A technical delay or TikTok outage does not automatically disqualify a claim. A missing reply from a chat partner does not itself prove our send failed. Mandatory consumer rights remain unaffected.

- [Terms of service](/en/legal/terms)
- [Subscription terms](/en/pricing)